Service Manager & Business Process Automation Specialist | M365 Community Speaker

I'm a Service Manager at a Managed Service Provider in Atlanta, where I design and implement automation solutions across the Microsoft 365 ecosystem for multiple client organizations. My day-to-day work spans Microsoft 365, Azure, Intune, Entra ID, Power Automate, and Copilot Studio, giving me a practical, real-world perspective on the challenges IT teams face and how to solve them. I recently spoke at M365 Miami 2026, delivering a session on building autonomous AI agents with Copilot Studio. With a background in Computer Engineering and hands-on experience as a developer, IT support technician, and service manager, I bridge the gap between technical implementation and business value.