Microsoft, Customer Experience PM

Jonathan Jones is a Customer Experience Program Manager at Microsoft, leading community engagement and storytelling for global events and experiences. As the driving force behind the Microsoft Community Studio, he brings community voices to life through live content, video production, and innovative programming that connects customers at scale. Passionate about the next generation of creators, Jonathan focuses on how AI is transforming storytelling, empowering communities to share their stories, amplify their impact, and shape the future of collaboration.