Product Manager & Digital Transformation Leader

Renada Jackson is a Senior Consultant and Digital Transformation Leader with more than 14 years of experience delivering enterprise technology solutions, cloud automation, and AI-driven customer experiences. Currently serving as a Senior Consultant at CGI, she leads ServiceNow platform implementations, helping organizations modernize operations through low-code solutions that streamline IT service management, governance, and compliance. Throughout her career, Renada has led high-impact digital transformation initiatives, including the successful deployment of AI-powered customer engagement strategies that transitioned 30% of manual customer interactions to automated platforms. She has also directed enterprise-scale ServiceNow implementations, optimizing ITSM, CMDB, and Change Management processes while strengthening operational efficiency and regulatory compliance. A certified Scrum Master and Six Sigma Yellow Belt, Renada combines technical expertise with a strategic business perspective to deliver measurable outcomes. She is a recognized advocate for low-code innovation and frequently shares insights on leveraging AI, automation, and cloud technologies to accelerate transformation, enhance customer experiences, and drive sustainable business value.