Global Black Belt Customer Service

With over 20 years of experience in IT and business, I am a Global Black Belt Technical Specialist for Dynamics 365 Customer Service at Microsoft. I leverage my pre-sales and cloud computing skills to help customers in the Americas transform their customer engagement and service operations with Microsoft technology. As a Contact Center Technical SME, I provide world-class knowledge, skills, and abilities to local sales teams, and collaborate with them to secure wins that showcase Microsoft innovation across our cloud.