Lead of Collaboration Engineering at City of Baltimore

Kishore Bitra is an enterprise IT, AI, and cybersecurity leader with over 18 years of experience delivering secure, scalable technology solutions across government and enterprise environments. For more than eight years, he has served with the Baltimore City Office of Information & Technology (BCIT), where he leads initiatives that modernize digital services, strengthen cybersecurity, and improve the Microsoft 365 collaboration platform supporting thousands of city employees and the delivery of public services. He specializes in Microsoft 365, Microsoft Copilot, Azure/Entra identity, enterprise AI, cybersecurity, and cloud governance, with a focus on helping organizations adopt emerging technologies securely, responsibly, and at scale. Throughout his career, Kishore has led major technology transformations, including enterprise cloud migrations, ransomware recovery efforts, Microsoft 365 modernization, AI adoption initiatives, and complex systems integration projects. His work combines deep technical expertise with governance, risk management, and operational excellence to help organizations build resilient, secure, and future-ready digital environments. His expertise includes evaluating enterprise architectures, AI-enabled business solutions, identity security, access control, and cloud collaboration platforms supporting mission-critical government operations. He regularly reviews technical designs, implementation strategies, and security architectures to ensure alignment with Zero Trust principles, responsible AI practices, regulatory compliance, and organizational governance. Beyond his professional role, Kishore is an active contributor to the technology community through technical publications, conference presentations, and mentorship. His research explores AI governance, human-AI collaboration, data products, and the responsible adoption of generative AI in government and enterprise environments. Passionate about Baltimore's growing technology ecosystem, he enjoys collaborating with innovators, students, entrepreneurs, and fellow technologists to explore how AI and modern cloud technologies can improve civic services and solve real-world challenges.