A solution developer who speaks "customer-ese"...

Tom Duff (aka “Duffbert”) works for a large health insurance company in the Pacific Northwest and has over 30 years of experience working with and developing applications with collaborative technologies such as Microsoft SharePoint and IBM Lotus Notes. He works closely with the business customers, translating their needs and ideas into technology solutions, filtering them from the “techno-speak” that often creates barriers between business and IT areas. He is a two-time published author on instant messaging technologies and has written a large number of articles for various technology publications. He’s spoken at local and international user group gatherings and large conferences, and he also maintains a blog for Office productivity tips at https://OneMinuteOfficeMagic.com.