Modern Work Customer Success Manager at Microsoft

Richard is a Modern Work Customer Success Manager at Microsoft specializing in strategy development, employee engagement, training and user adoption, and driving business outcomes with Microsoft 365. He has over 20 years of experience in Microsoft technology consulting and sales, with a passion for helping organizations plan and implement the right Microsoft 365 solutions to solve their business problems. A long-time active member of the SharePoint community, Richard is a former co-organizer of the Austin SharePoint/Office 365 User Group. He is a Prosci Certified Change Practitioner, Microsoft 365 Certified Teams Administrator Associate, Qualified Customer Immersion Experience (CIE) Facilitator, and Microsoft Service Adoption Specialist.