Designing Copilots people actually use

Heather Perriam is a Microsoft Certified Power Platform Solution Architect and Practice Lead for Business Applications. She leads a growing Power Platform and AI practice, helping organisations turn complex challenges into practical, scalable outcomes. With a background spanning telecommunications and over a decade in Microsoft technologies, Heather combines deep technical expertise with strategic leadership. She works across healthcare, public sector, and enterprise organisations, focusing on delivering solutions that drive real business value. Heather is a passionate advocate for accessibility and inclusive design, ensuring technology works for real people, not just requirements documents. Open about her experience with ADHD, she champions neurodiversity and brings a human-centred approach to AI and Copilot design. Based in Devon and originally from the United States, Heather is also dedicated to mentoring others and supporting Women in Tech initiatives. Her mission is simple: build technology that works for everyone and create a tech industry where more people can thrive.