Operating Model & Technology Operations Leader | Designing Operating Models Behind Great Products

Ana Oliveira is an operating model and technology operations leader with 20 years of experience helping organizations turn technology into services that can be effectively operated, governed, and scaled. Her experience spans service management, project and product operations, governance, DevOps, and organizational transformation across different industries and stages of the technology lifecycle. Ana's work focuses on what needs to exist behind great products, connecting how products are built with how they are operated, supported, governed, and experienced by customers. Today, she is particularly interested in what changes as SaaS and AI enabled products scale, enter enterprise environments, and become part of critical business operations.